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Tuesday, January 6, 2009
Follow-Up Evaluation icon Follow-Up Evaluation Help 

How satisfied are you with each of the following aspects of your Yankee Best purchase?
1. Overall purchase experience ?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
2. Availability of the product you wanted?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
3. Order Tracking/Status Information
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
4. On-Time Delivery?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
5. Product Met Expectations
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
6. Would you recommend us to someone else?
Yes   No   
Customer Support Evaluation
7. Did you contact Yankee Best's Customer Support regarding this purchase?
Yes   No   
How satisfied are you with each of the following aspects of Customer Support?
8. Overall Customer Service
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
9. Availability of Preferred Contact Method?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
10. Ease of Contacting?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
11. Courtesy of Staff?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
12. Knowledge of Staff?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
13. Resolution of Issue?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
Returns
14. 5. Have you returned, or do you plan to return, one or more of the items from this order?
No   Yes, I plan to return   Yes, I have returned   
15. If you have returned one or more items, how satisfied are you with the return process?
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
16. How likely are you to purchase from Yankee Best again?
1 - Not at all likely   2 - Unlikely   3 - Perhaps   4 - Likely   5 - Highly likely   
17. If you are not likely to purchase from xxx again, please tell us why?
Please check all that apply.
Poor Customer Support
Late Delivery
Product Misrepresentation
No/Poor Return Policy
High Shipping and Handling Charges
Limited Shipping & Handling Options
Sales Tax
No/Poor Order Status or Tracking Information
Wrong Product(s) Sent
Poor Product Quality
Order Damaged
Website Performance Issues
Too Difficult to Place Order
High Prices
Product Not Currently Listed
Product Not Available (out of stock)
Poor Product Selection
Poor Product Information
Email Spam
Product Does Not Work
Product Not Indicated as Out of Stock
Other (Specify):
18. What could we do to increase your likelihood to purchase from us in the future?
19. Share your comments about Yankee Best

Thank You!

   
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